Signing in

Sign in with your password or with a one-time code sent to your email.

The sign-in page offers two ways in. Use whichever you have to hand.

Sign in with your password

  1. Open Sign in.
  2. Enter the email address registered on your account.
  3. Enter your password.
  4. Submit the form.

The sign-in page with the email and password fields
The sign-in page with the email and password fields

You arrive at your account area, where your own details and the areas you are allowed to use are listed.

Sign in with an email code instead

If you do not have your password available, the sign-in page offers a second route.

  1. Choose Use a sign-in code instead.
  2. Enter your email address.
  3. Request the code and wait for the email to arrive.
  4. Enter the 8-digit code you received.

Note A sign-in code only works when an account already exists for that email address. If you have never received an invitation, see Joining Smart Village Network.

When you cannot sign in

SituationWhat to do
You have forgotten your passwordChoose Forgot your password? on the sign-in page
The email with your code has not arrivedCheck spam, then request a new code; older codes stop working
The code is rejected as invalid or expiredRequest a new code and use only the most recent email
You are still blockedUse the help box under the form, which links to the support address and the contact page

Warning Each new code replaces the previous one. If you request several codes in quick succession, only the newest will work.